Question 1

Where is Mr. Ice based, and who do you supply?

Accepted Answer

We're based at 2 Apex Drive, North Point (R102), Shaka's Head, Ballito, and we supply the greater Durban area. Our customers include events, the hospitality trade — restaurants, clubs, pubs and bars — and retailers, from independent stores through to major retailers.

Question 2

What areas do you deliver to?

Accepted Answer

We deliver across the greater Durban area. Not sure if we reach you? Send us a quick WhatsApp and we'll let you know right away.

Question 3

What are your operating hours?

Accepted Answer

Monday to Friday: 8am–4:30pm. Saturday: 8am–1pm. Sunday: Closed.

Question 4

How long has Mr. Ice been operating?

Accepted Answer

We've been supplying ice for over 20 years, building our name on reliability — and on making sure our customers never run dry.

Question 5

What makes Mr. Ice reliable?

Accepted Answer

Our large freezer room keeps us stocked around the clock, and our own fleet of vehicles means fast, dependable delivery. So even at peak times, you're never left waiting or left short.

Question 6

How do I place an order?

Accepted Answer

The quickest way is WhatsApp on 066 045 6581 — just tap any "Order on WhatsApp" button on this site. You can also call us on the same number, or email mricekzn@gmail.com.

Question 7

How quickly can you deliver?

Accepted Answer

We pride ourselves on speedy delivery from our own fleet. For same-day delivery, get your order in to us early in the day — message us and we'll confirm timing for your area.

Question 8

Is there a minimum order?

Accepted Answer

Order sizes are flexible — whether you need a few bags or bulk supply for a venue or event, send us the details and we'll sort you out.

Question 9

Can I collect instead of having ice delivered?

Accepted Answer

Yes — you're welcome to collect from our Ballito premises during our operating hours. Let us know in advance so we can have your order ready and waiting.

Question 10

How do I pay?

Accepted Answer

We'll confirm payment options when you place your order. For regular trade and event customers, get in touch and we'll set you up with an account.

Question 11

Do you supply ice for events?

Accepted Answer

Absolutely — events are one of our specialities. We supply weddings, festivals, corporate functions and large gatherings, and we manage the ice on the day so it never runs out.

Question 12

What's included in your on-site event service?

Accepted Answer

For events we don't just drop and go. We place a dedicated Mr. Ice staff member on site to manage your ice, supply chest freezers or insulated boxes to keep stock cold right where you need it, and keep an eye on usage so we can deliver more before you run low.

Question 13

What happens if we run low during the event?

Accepted Answer

You won't — that's the whole point of our on-site service. We monitor how quickly the ice is going and top you up before it runs out, so your bars and vendors are never caught short.

Question 14

How far in advance should I book ice for my event?

Accepted Answer

We'd always recommend booking as early as you can — especially over busy periods like the festive season — so we can guarantee availability. Send us your date on WhatsApp to lock it in.

Question 15

How much does the on-site service cost?

Accepted Answer

Event supply is quoted to suit the size and length of your function. Message us with your details — date, venue and rough numbers — and we'll put together a tailored quote.

Question 16

What size events can you cater for?

Accepted Answer

From intimate functions to large festivals — our freezer storage and delivery fleet let us scale to almost any size. Tell us your expected numbers and we'll plan the right supply.

Question 17

What types of ice do you supply?

Accepted Answer

We supply packaged ice for every need — ice cubes, crushed ice and block ice — in quantities from single bags right up to bulk for events and retail.

Question 18

Is your ice clean and good quality?

Accepted Answer

Yes. Our ice is made to high hygiene and quality standards, so it's perfect for drinks, food service and retail alike.